Return policy
(A consumer is any natural person who performs a legal act that cannot predominantly be attributed to their business or self-employed professional activity.)
Information on Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the date:
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on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, insofar as you ordered one or more goods under one order and these were delivered simultaneously;
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on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, insofar as you ordered multiple goods under one order and these were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done via email: support@modemonarch.com.
You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you for all payments that we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we received your notice of withdrawal.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will this reimbursement incur any fees for you.
We may withhold reimbursement until we have either:
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received the returned goods, or
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you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than 30 days from the date on which you informed us of the withdrawal from the contract. The deadline is met if you send back the goods before the period of 30 days has expired.
The direct costs of returning the goods are at your expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for exclusion and lapse of the right of withdrawal
The right of withdrawal does not apply to contracts:
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for the supply of goods that are not prefabricated and that are made on the basis of an individual choice or decision of the consumer;
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for the supply of goods that can spoil quickly or have a limited shelf life;
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for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and the value of which depends on fluctuations in the market;
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for the supply of newspapers, periodicals, or magazines, with the exception of subscriptions.
The right of withdrawal lapses prematurely for contracts:
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for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;
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for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
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for the supply of audio or video recordings and computer software in a sealed package, if the seal was removed after delivery.
Sample cancellation form
Please contact us at the following email address before returning the goods to us: support@modemonarch.com.
The return address on our parcels is not our address for returns. Upon request, you will receive our return address by email.
If you wish to cancel the contract, please complete the form below and send it to us by email.
Cancellation form
I/we () hereby withdraw from the contract concluded by me/us() concerning:
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the purchase of the following goods (*) /
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the provision of the following service (*)
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete where not applicable.